FAQ to SYComputers
All SYComputers engineers are qualified professionals:
ITIL - Microsoft - Macromedia - CISCO - Software Engineering - Prince 2 - CITRIX
Every employee has many years experience in computer technology including:
- PC Operating Systems: Windows XP, 2000, 98 and 95
- Server Operating Systems: Windows 2003 R2, 2003, 2000 and NT
- Active Directory: Design, implementation, migration, consolidation, group policy design, security lockdowns
- Microsoft technologies: Design and implementation of ISA, SMS, RIS, BizTalk and SQL: Design and implementation
- Cisco: Switches, Routers, Hubs and Pix Technology
- Communications (Static): VPN, SSL, MPLS, Lease-lines and Structured Cabling
- Communications (Mobile): VPN, SSL, Shiva, Wireless, 3G, Quad-band and Broadband
- Disaster Recovery: DFS, FRS design, implementation and management
- Exchange (Mobile/Static Clients): Design, implementation, migration and merger
- Citrix: Design, implementation, Server farms/forests, remote access and desktop
- Symantec System Centre: Implementation, upgrade and management
- Vmware: Systems design and implementation, servers and desktops
- HP: ProLiant Servers, Switches and storage arrays
What do we guaranteed?
We fully guaranteed all the work we carryout. All parts and equipment we supply are new and comes complete with a full twelve months manufactures (parts and labour) warranty
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| What do you repair? |
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 Servers: Hardware and software repairs, setup, and complete reloads, including virus removal and security systems setup. Hardware up-grades and replacements include all aspects of your servers, with assisted advice and purchase of given requirements to reduce your costs |
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PC’s: Hardware and software repairs, setup, and complete reloads, including virus removal and security systems setup. Hardware up-grades and replacements include all aspects of your PC, with assisted advice and purchase of given requirements to reduce your costs
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Laptops: Hardware and software repairs, setup, and complete reloads, including virus removal and security systems setup. Hardware up-grades and replacements including memory and hard drives, for any further requirements we recommend you contact your laptop manufacturer directly |
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Wireless Equipment: Software driver and security setup related repairs to wireless equipment. At this time, we are unable to offer repairs to wireless hardware equipment |
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Printers: Software driver related repairs to printers, including network servers. Unfortunately, we do not repair printer hardware failures |
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Monitors: Software driver related repairs to monitors. We do not repair monitor hardware failures - please refer to the manufactures website |
What else do we do?
Network Maintenance Contracts, server and network installations and training for all size organisations and individuals. A separate and individual quotation will be provided according to the scale and complexity of the task given |
What happens if you fail to repair your equipment?
If, on the rare occasion, we are unable to repair your equipment we operate a No-Fix-No-Fee* policy, meaning zero cost to you apart from the small callout fee to cover the engineers expenses which is illustrated in our pricing structure |
Do you charge a callout fee?
Yes, due to the necessity to cover our engineers’ expenses and other related costs we charge a small callout fee which is illustrated in our pricing structures |
